Terms & Conditions

1. In general

The website www.stardustcosmetics.gr is an e-commerce site accessible via the Internet to all Internet users.

Access to and use of this website, the products and services available through this website (collectively, the “Services”), are subject to the following terms, conditions and notices (the “Terms of Use”). By using the Services, you agree to all terms of service, as may be updated by us from time to time. You should check this page regularly to be aware of any changes that may have been made to the Terms of Service.

Access to this website is permitted on a temporary basis, and we reserve the right to withdraw or modify the Services without notice. We will not be liable if, for any reason, this website is unavailable at any time or for any period.

2. Privacy Policy

By using this website, you consent to the processing and guarantee that all data provided by you is accurate.

3. Prohibitions

Misuse of this website is prohibited. Any user is prohibited from committing or encouraging any criminal offense, transmitting or distributing a virus, trojan, worm or posting any other material which is malicious, technologically harmful, or in any way offensive or obscene, “intrude” in any aspect of the Services, destroy data, harass other users, infringe any other person’s proprietary rights, send any unsolicited advertising material, commonly referred to as “spam”, or attempt to affect the performance or functionality of any computer through this website.

We are not responsible for any loss or damage that may be caused by viruses or other technologically harmful material that may infect your computer, computer programs, data or other proprietary material resulting from your use of this website or downloading of material posted on it on it, or on any website linked to it.

4. Intellectual Property, Software and Content

Copyright in all software and content made available to you through this website remains the property of Stardust or its licensors and is protected by copyright laws worldwide. All rights reserved by Stardust and its licensors. You may save, print and display the content provided to you solely for your personal use. You may not publish, manipulate, distribute or otherwise reproduce, in any form, any content or copy of content provided to you or displayed on this website, nor may you use any such content in connection with any business or commercial activity.

You may not modify, translate or create a derivative work based on any software or accompanying documentation provided by Stardust or its licensors.

5. Terms of Sale

By placing the order we offer you to purchase a product which is subject to the following terms and conditions. All orders are subject to availability and order price confirmation.

Delivery time may vary depending on availability or any delays resulting from postal delays or force majeure for which we will not be responsible.

To buy from www.stardustcosmetics.gr you must be over 18 years old, have a valid Credit, Debit or Prepaid Card issued by a bank accepted by us or be able to pay by cash on delivery as well as by depositing into a bank account .

When you place an order you undertake that all the information you provide to us is true and accurate, that you are an authorized user of the credit or debit card you use to place your order and that there is sufficient balance to cover the cost of the goods.

6. Payment Methods

The payment methods you can use to purchase products from our online store are:

Cash on delivery (only for Greece) charge +€2.00

Credit, Debit or Prepaid Card (Visa, MasterCard, Maestro, American Express, Diners)

By using the Masterpass e-wallet.

7. Security of Transactions

All payments made using a card are processed through Alpha Bank’s “Alpha e-Commerce” electronic payment platform and uses TLS 1.2 encryption with a 128-bit encryption protocol (Secure Sockets Layer – SSL). Encryption is a way of encoding information until it reaches its intended recipient, who will be able to decode it using the appropriate key.

8. Order Cancellation Policy

You can cancel the order only by contacting us on our phones. The order amount can be refunded or used for a new purchase

9. Returns Policy

You have the right to return one or more products within 14 calendar days from the date of purchase. In the case of returning the product, fill out the form and contact us by phone in order to inform us of the reasons for the return and the way you want us to serve you. In the event that your return is not due to the company’s fault, it will only charge you the direct cost of returning the products. In the event that the reason for your return concerns an error on the part of the company, we undertake to bear the cost of returning the product

Money return: 

Change: We will do our best to replace the product you have returned to us, whether the product is found to be faulty (same code, size or color changeable), wrong code was sent to you, or for any other reason you can fill in the form (choice Change on the Return Form). For the best possible service, we recommend that you proceed with the procedure within 24 hours from the date of receipt.

10. Pricing and Availability

Although we endeavor to ensure that all information, descriptions and prices displayed on this website are accurate, errors may occur. If we discover an error in the price of the goods you have ordered we will inform you as soon as possible and you will be given the option to confirm your order at the correct price or cancel it.

11. Linking to this Website

You may link to our home page as long as you do so in a way that is fair and legal, and does not harm our reputation, but you may not link in such a way as to present any form of association without our approval.

You may not link to any website that is not owned by you.

This website must not be framed on any other site, nor may you create a link to any part of this website other than the home page. We reserve the right to revoke your permission to link to this Website without notice.

12. Modification

www.stardustcosmetics.gr has the right at its absolute discretion, at any time and without warning, to modify, remove or change the terms and / or any page of the Website.

13. Complaints

Please let us know if you have any complaints or comments.

14. Law and Jurisdiction

These terms fully comply with current European and Greek legislation. Users acknowledge the right of the company to modify any provisions of these terms to the extent that such modification will not affect legally binding obligations.

15. Agreement

Users of this Website acknowledge that they have read these terms, agree with them and undertake to comply with them.

These Terms and Conditions may be subject to change. The applicable terms are those in force on the date of execution of the order.

The user may save or print these Terms and Conditions of Sale as long as they have not been modified in any way.

16. Purpose

The purpose of these Terms and Conditions of Sale is to determine the rights and obligations of both parties, in relation to any direct sale link of the products offered on the website.